Privacy Policy
Privacy Policy & Information
Who Are We?
City Massage is a freelance outcall massage therapy company,
providing professional massage services at your location.
How Can You Contact Us?
You can contact us via email at:
info@thecitymassage.co.uk
You can also reach us by phone at:
020 8123 3802
Our registered address is:
2 Lawrence House, London, NW1 8NP
What Information Do We Collect and Why?
City Massage may collect both anonymised and non-anonymised information
in order to provide our services and improve your user experience.
All data collection is carried out with your consent
and in accordance with the GDPR (General Data Protection Regulation),
which governs how personal information is stored, processed,
and protected within the European Union.
If you register as a member or book one of our services
either online or by telephone,
we may collect personally identifiable information such as:
- Name
- Address
- Email address
- Telephone number
This information is used solely to facilitate the delivery
of the service you have requested.
With your consent, we may also use your personal information
to send tailored marketing communications via email or text message.
You may opt out of these communications at any time.
If you choose to store a payment method with us,
this information will be stored securely in encrypted form
to simplify future bookings and process refunds if required.
Additional personal information may be collected
if you leave comments or reviews on our website.
We may also collect anonymised data regarding website usage
to help us improve our services and user experience.
Who Do We Share This Information With and Why?
We share only the necessary information with the therapist you book,
so they can deliver the requested service.
Your data may also be shared with trusted support service providers,
such as payment processors,
solely for the purpose of delivering our services.
We do not share your personal data with any other third parties
without your explicit consent.
How Is This Information Stored?
We treat your personal data with the utmost care and respect
and take all reasonable steps to keep it secure.
We use a combination of technical safeguards
and organisational procedures
to protect your information,
which are regularly reviewed and updated.
Your data may be transferred to and stored outside
the European Economic Area (EEA)
and processed by our staff or trusted service providers.
By submitting your personal data,
you agree to this transfer, storage, and processing.
While we take all reasonable precautions,
data transmission over the internet cannot be guaranteed
to be completely secure and is done at your own risk.
Once we receive your data,
we apply robust security measures
to prevent unauthorised access.
Cookies and Anonymous Data
Cookies are small text files downloaded to your device
that help websites function more efficiently.
They are safe and cannot harm your system.
You may choose to block cookies via your browser settings,
however this may limit the functionality of certain features,
including online booking.
We use cookies on this site for the following purposes:
1. Sessional Cookies
These remember the information you enter during your session
and are required for our booking system to function.
They are deleted when you close your browser.
2. Tracking and Marketing Cookies
These help us recognise returning visitors,
store preferences,
and deliver relevant marketing content.
You may opt out of these cookies via browser settings or the cookie tool.
3. Analytics Cookies
These allow us to analyse how users interact with our website
so we can improve our services.
Analytics cookies are automatically deleted after 30 days.
If you arrived at our website via an advertisement,
a cookie may have been placed on your device
to track campaign performance anonymously.
Our cookies do not store personally identifiable information,
only anonymous device-related data.
You must opt in to cookies by selecting “Accept”
when prompted on our website.
Cookie Preferences and Opt-Out
When you first visit our site,
you are presented with a cookie banner
allowing you to manage your preferences.
You may update these preferences at any time
using the tool below,
which also provides a list of all cookies used and their purpose.
<COOKIE TOOL>
Your Rights
You have the right to opt out of marketing communications at any time
by clicking “unsubscribe” or following the instructions provided.
You also have the right to access, amend,
or request deletion of your personal information.
To exercise these rights,
please contact us at:
info@thecitymassage.co.uk
We may ask you to verify your identity
before processing sensitive requests
to prevent fraudulent activity.
Questions or Comments
If you have any questions
or would like additional clarification,
please contact us at:
info@thecitymassage.co.uk
We will respond as soon as possible.